Flexible, cost effective business communications
Evonex hosted telephony is the ideal solution for businesses of all sizes. Staff efficiency is improved with easy-to-use features and built-in Business Continuity ensures that, whatever the situation, you will never miss a call.
Switching couldn’t be easier.
We have over 50 years’ experience in the communications market with highly professional and experienced teams that deliver first class support and advice throughout the selection, installation and support of your new hosted system. Evonex is perfect for all sizes of business from single sites, to multi-site corporate requirements and of course in any environment home workers benefit from the full suite of functionality as though they were in the office. Evonex brings all your staff together on a single communications platform with easy to use Directories, Group Voicemails, Fax to Email, Instant Messaging and Presence.
- Intuitive user portal and call features at your finger tips
- HD voice and video capability
- Full compatibility with leading handsets
- Flexibility to use an approved range of popular hosted handsets
- One license allows multiple device registrations – Deskphone, Desktop Soft Client, Mobile client and Microsoft Teams
- Hot Desking and Call Park features
Conference – 3 party ad hoc and conference bridge - Address books see who is calling and
- Click-2-Dial straight from your contacts
- Reception Console with night service override and Drag and Drop for easy call transfer
- Functionality that is equivalent to, if not superior than, the leading on premise IP systems
Features & Applications
The Evonex platform is a future proof, feature rich, fully supported hosted telephony solution built on highly resilient, patented, super reliable technology that is easy to use and manage. It has a range of market leading applications designed to make your everyday communications experience highly effective in the fast moving world of business.
Evonex Connect
- Works on Windows, MacOS, iOS, Android and any modern web browser
- Intuitive and clean user interface, maintaining cross-platform familiarity
- Includes all the features and functions you have come to expect:
- Call Hold, Transfer & Park
- Enhanced Presence
- Contacts – internal directory, shared company & personal
- Call History (made, received & missed)
- Chat – one to one and groups
- Voicemails – including message transcription
Call Recording
Choose what to record; all calls, percentage of calls, inbound / outbound. Flexible storage options available for calls, with MiFID II compatibility (auditable records of call recordings are kept online). Authorised administrators can search, playback, download and delete.
Click to Call & CRM Integration
Improve efficiency with screen pops and click to call. Evonex is designed to plug straight into the leading CRM systems and business applications.
Business Continuity
Ensure you still get calls even when your connection is down with a failover number activated via the portal, using any device with an internet connection or using a standard telephone connection and PIN.
Hunt Groups & Call Queue Management
Automatically schedule time-based routing plans and personalised messages. Manage up to 50 queues, edit queue durations and volumes, manage what happens next and enable manual override for system administrators to move calls up, down and out of queues.
Call Management
Manage your calls with the easy to use desktop application which shows your phone activity for the day, so you can always see what calls you need to return, what voicemails you need to listen to and what Instant Messages and alerts you need to respond to.
Reception Console
Drag and Drop makes it easy to transfer calls to users, groups or directly into a conference and eliminates the need for extensive user training. Agents can monitor call queues, prioritise important callers and override night service.
Manual Night Mode Toggle
Night mode is a simple way to enable and disable an out of service mode for your phones. It will suit those that are used to traditional or on-premises systems and anyone who wants to avoid the complexity of time, day and date routing. Easily set up a button on any phone to activate or deactivate the feature. Tap the button, it illuminates red when night mode is on and green when off and a system announcement provides audible confirmation.
Manage Contacts
Manage personal and company address books, access call history; inbound, outbound and missed calls and save time with click to call.
Presence & IM
The desktop application provides presence as standard and enables you to add contacts, speed dial numbers and make, answer, transfer, park and hang up calls with ease.
Time-Based Routing
Time-based Routing is a feature that allows Administrators to configure the call routing of individual phones around the opening hours of their business. This means that calls can be routed a certain way during office hours, another way during lunch hours and yet another way out of hours. A company can define multiple sets of office hours (we call these “schedules”) which means different schedules can apply to different numbers. It’s also possible to include date exceptions for public holidays, for example.